The software community understands how dramatically open source has changed the playing field, but do folks in other technologies appreciate how one must look outside one’s own organization if you truly have the desire to innovate and grow? With that thought in mind, I want to recommend two great podcasts. The first is an interview with Patrica Seybold over her book, Outside Innovation. In an interview with Business Week she reviews the story how Lego used lead customer input to help them design the Mindstorms product:
"Lego: The company has tapped thousands of customers to help it design its Lego MINDSTORMS robots. We’re talking kids, math teachers, college professors, and software hackers. Back in 2004, the company held a two-day workshop at MIT with a handful of what Seybold calls its "lead customers," getting their help in identifying the features that should be put into the next generation product, MINDSTORMS NXT. Later, a couple of the members of this MINDSTORMS User Panel were invited into the top secret lego labs to make detailed suggestions on some of the physical pieces that should be added to the kits. Then before the commercial launch of the product, Lego recruited about 100 customers to be beta testers. The company also opened up its software APIs and encouraged customers to create extensions to its operating system or to actually replace its core software with theirs. The company also created a community to facilitate sharing of software and ideas between its customers. All of this customer engagement work is paying off for Lego. Its revenues climbed 11.5% last year and it swung from a loss to a profit."
Thus, here are the two podcasts:
I will add both of these podcasts to my Innovation and Networked Economy Podcasts page.
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